Return Policy


MUMS Return & Exchange Policy


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Defective Item Policy

At MUMS, we strive to provide our customers with high-quality products. However, we understand that sometimes defects can occur. If you receive a defective item, please follow our policy below:

Inspection of Items

We encourage all customers to thoroughly inspect their items upon receipt. This will help identify any defects or issues early on, allowing for a smoother resolution process. If you notice any defects, please contact us as soon as possible.

Reporting Defective Items

If you discover a defect in your purchase, it is important to report it to MUMS within 48 hours of receiving the item. This will allow us to promptly address the issue and provide you with a suitable solution.

In situations where the defect is reported outside of the initial 48-hour window but within our 21-day grace period, we will assess each case individually. While we cannot guarantee an exchange or discount in these instances, we will carefully consider the circumstances and work towards a fair resolution.

Exchanges and Discounts

After the 21-day grace period, we are unable to offer exchanges or discounts for defective items. It is essential to report any defects within the specified time frame to ensure eligibility for potential solutions.

While we strive to be friendly and accommodating, we kindly ask our customers to understand that setting boundaries is necessary to maintain fairness and consistency in our policies. We appreciate your cooperation and understanding in this matter.

If you have any questions or need further assistance regarding our defective items policy, please don't hesitate to contact us. We are here to help!


 

BOUTIQUE PURCHASES:

Purchases made at the Boutique are eligible for store credit or exchange within 21 days.

We do not offer refunds in store for any reason, no exceptions.

  *Discounted items and SALE items are FINAL SALE.

Returned Items will be exchanged for product or put on a store credit. 

 

 

ONLINE PURCHASES:

 Items are Exchange only.


- For any Returns the Customer must first contact us at info@mumsmaternity.ca

- Please send us your name, order number and item(s) and reason for return.
  We will provide you an authorization # and the address to ship your item(s) to. 

* The customer is responsible for shipping cost of any items to be returned.

* We are not responsible for lost/stolen/damaged shipment being returned to us.
 We recommend using a carrier that provides tracking. 

Once the order leaves our facility, we cannot be held responsible for any damages that may
  occur during transit, contact the shipper with any issues.

- We accept unworn regular priced merchandise in the original condition within 21 days from the date your package was delivered.

  • Items returned to us after the 21 day window will be charged a re-stocking fee which is equivalent to 50% of the price of each item being returned after our grace period.

- We issue store credit or exchange only on  regular priced products.

- Please note, original shipping charges are non-refundable.

 

- MUMS has the right to refuse any returns that do not meet above guidelines.